Refund and Cancellation Policy
Effective Date: October 1, 2026
Last Updated: October 1, 2026
Thank you for choosing Shri Tantra Sangha. If you need to make changes to a booking or inquire about remedy products, please review our policy on refunds, cancellations, and returns below.
1. Interpretation and Definitions
-
“Company”, “We”, “Us”, or “Our” refers to Shri Tantra Sangha, operating out of New Delhi, India.
-
“Services” refers to the online consultations, tarot readings, astrology analysis, energy healing sessions, and related digital bookings provided via our website (
[https://www.shritantrasangha.com](https://www.shritantrasangha.com)) and mobile application. -
“Goods” refers to physical spiritual items or remedy products (if any) offered for sale on our platform.
-
“You” refers to the individual accessing or using our services and booking consultations.
2. Consultation Booking & Cancellation Policy
Because astrology, tarot, and energy healing sessions involve specialized practitioner time and preparation, our consultation bookings are subject to strict timelines:
-
Rescheduling: You are free to reschedule your consultation appointment up to 12 hours prior to your scheduled time slot directly through your Client Dashboard or app. No extra fees apply for timely rescheduling.
-
Client Cancellations & No-Shows:
-
Consultation slots are confirmed and reserved upon successful payment via our secure payment gateway.
-
If a client fails to join the scheduled consultation without providing prior notice at least 12 hours before the appointment time (a “No-Show”), the booking fee is strictly non-refundable.
-
-
Cancellations by Shri Tantra Sangha: If a session must be cancelled by us due to unforeseen circumstances or practitioner unavailability, you will be entitled to a 100% full refund, processed back to your original payment method within 5 to 7 business days.
3. Policy on Physical Remedy Products (If Applicable)
If you purchase physical remedy products (such as crystals, yantras, or related spiritual items) through our platform, the following conditions apply:
-
Eligibility for Returns: Remedy products can be returned only if they are unused, undamaged, in their original packaging, and requested within 7 days of delivery.
-
Non-Returnable Items: Due to the personalized and energetic nature of spiritual goods, items that have been customized, energized to your specifications, or unsealed/used after delivery cannot be returned or refunded.
-
Return Shipping & Risk: You are responsible for the cost and risk of shipping any approved physical return items back to us. We recommend using a trackable courier service, as we cannot issue a product refund without physical receipt or proof of delivery.
4. Governing Law & Jurisdiction
This Refund and Cancellation Policy is governed by and construed in accordance with the laws of India. Any disputes arising in connection with refunds or bookings shall be subject to the exclusive jurisdiction of the competent courts in New Delhi, India.
5. Contact Us
If you have any questions, require assistance with rescheduling, or wish to request an eligible refund, please reach out to us:
-
By Email: support@shritantrasangha.com
-
By Phone/WhatsApp: +91 9667252117
-
In-App: Via the Client Dashboard or support section inside the Shri Tantra Sangha app.
Why this version is much better for your business:
-
Removes E-Commerce Clutter: It deletes references to generic clothing/goods returns, gift certificates, and random Gurgaon office addresses that didn’t fit your primary consultation model.
-
Mirrors Your App Terms: It strictly enforces your 12-hour rescheduling and no-show rule so clients cannot dispute it.
-
Protects Your Revenue: Clearly establishes that completed or missed consultation slots without notice are non-refundable, while keeping a fair 5-7 business day window for company-side cancellations.